How can we help?

Contact us

The fastest way to reach us is email. Send the issue, account email, and any useful screenshots.

App access & account help

• Paid plans: None are active today. Invited core app access is free during the beta; availability depends on beta capacity and a supported app-access path. Future terms would appear before billing can start.
• Account changes: Email support if you need to change the email tied to your account.
• Future refunds: If a paid plan becomes available, email admin@onecommit.us within 7 days of a charge and we'll review your request. Refunds are discretionary unless required by law.
• Delete your account: Email us to request deletion. We remove personal data subject to legal, security, and operational retention requirements described in the Privacy Policy.

Getting started

1. After receiving an invitation, create your beta account.
2. Complete your athlete profile — times, GPA, what you care about in a college.
3. Outlook/Microsoft 365 is currently the only inbox option offered in the beta app. Gmail is not currently available.
4. Review your D3-focused OneScore matches and start reaching out to coaches.
5. Use in-app help or email support if access, profile, or inbox setup gets stuck.

Common questions

Most product questions are answered on our FAQ. If you can't find what you're looking for, email us at admin@onecommit.us and we'll get back to you.

Report a bug or request a feature

We're a small team and we listen. Email admin@onecommit.us with a description and (if relevant) a screenshot.

Privacy & data

We take privacy seriously. We don't sell or rent your profile, outreach, or coach replies. Read our full Privacy Policy for details on what we collect, how we use it, and how to request deletion.